FAQ

The payment for your order is typically taken from your bank account at the time of purchase. When you enter your payment details and confirm your order, the transaction is processed and the funds are immediately reserved or debited from your account. However, the exact timing may vary depending on your bank and payment method. It’s always a good idea to check your bank statement or contact your bank for specific details regarding the timing of transactions. If you have any concerns or questions about the payment process, please feel free to reach out to our customer support team for assistance.

A wishlist is a feature on our Online Shop that allows you to save and keep track of products you are interested in but may not be ready to purchase immediately. It’s like a personal list where you can add items that you like or want to buy in the future. You can access your wishlist at any time to view, modify, or move items to your shopping cart when you’re ready to buy. This feature is especially useful for keeping an eye on items you love, planning future purchases, or even sharing your wishlist with friends and family as gift ideas. To use the wishlist, you typically need to be logged into your account on the website.

If you receive a damaged or wrong product, please contact our customer support team immediately with your order number and details of the issue. We may ask you to return the product, and we will provide instructions for doing so. Once we receive the returned item and verify the issue, we will process a refund or send a replacement, depending on your preference and our policy. Our customer support team will keep you updated throughout the process to ensure a smooth resolution.

Yes, you can change or cancel your order, but the ability to do so may depend on the status of your order. If your order has not yet been processed or shipped, you can usually make changes or cancel it without issue. To do so, please contact our customer support team as soon as possible with your order number and the details of the changes you wish to make or your cancellation request. If your order has already been shipped, it may not be possible to change or cancel it, and you may need to follow our return policy instead. Our customer support team will assist you with the process and provide you with the necessary information and options.

“Package tracking” in your orders refers to a service that allows you to monitor the progress of your shipment from the moment it leaves our warehouse until it reaches your delivery address. Once your order is dispatched, you will receive a tracking number via email. This number can be used on the shipping carrier’s website to see real-time updates on the location of your package, estimated delivery dates, and any delivery notifications or changes. This feature ensures transparency and peace of mind by allowing you to know exactly where your package is at any given time and when you can expect it to arrive. It’s a valuable tool for managing your expectations and planning for the arrival of your order.